Privacy Notice

R3: Regain Rebuild Relive Ltd (“R3”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information safely, fairly, and lawfully.

This Privacy Notice explains how we collect, use, store, and share your personal data when you access our domestic violence and financial abuse support programme, contact us, complete forms, attend sessions, or engage with our services.

We understand that confidentiality and safety are especially important for survivors of domestic violence, coercive control, and financial abuse. We are committed to treating your information sensitively and securely.

R3: Regain Rebuild Relive Ltd complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: R3: Regain Rebuild Relive Ltd

Contact Person: Miss Manjit Kaur

Address: 8 Victoria Avenue, Halesowen, Dudley, B62 9BL

Email: r3regainrebuildrelive@gmail.com

R3 is the data controller for the personal information we collect and process.

R3 provides support services to adults aged 18 and over across the United Kingdom, supporting both men and women affected by domestic violence, coercive control, emotional abuse, and financial abuse.

Personal Information

• Full name
• Date of birth
• Contact details (telephone, email, postal address)
• Emergency contact information
• Employment and housing information
• Family and household circumstances
• Attendance records and programme participation

Sensitive (Special Category) Information

Because of the nature of our services, we may process sensitive personal information, including:

• Domestic abuse experiences
• Risk and safeguarding concerns
• Mental wellbeing information
• Financial hardship, debt, or financial abuse circumstances
• Family circumstances
• Vulnerability information
• Support needs assessments
• Case notes and session records

Information Received From Other Organisations

We may receive referrals or supporting information from:

• Support agencies
• Health or wellbeing services
• Domestic abuse professionals
• Local authorities
• Safeguarding services
• Other support providers

Website and Digital Information

If you use our website, submit forms, book appointments, sign up to newsletters, or contact us digitally, we may collect:

• Website enquiry information
• Contact forms
• Booking details
• Email correspondence
• Marketing preferences
• Technical website usage information such as cookies or analytics (where applicable)

We collect information directly from you and through authorised referrals, including through:

• Application and referral forms
• Online forms
• Text messages (SMS)
• WhatsApp messages
• Emails
• Telephone calls
• Face-to-face meetings
• Video or online sessions
• Third-party referrals
• Other professional support services where appropriate

We process personal information to:

• Deliver domestic violence and financial abuse support services
• Carry out safety planning and risk assessments
• Provide emotional and practical support
• Support financial recovery and rebuilding
• Deliver coaching, workshops, or programme sessions
• Communicate with service users
• Make referrals or signpost to appropriate services
• Protect vulnerable adults
• Fulfil safeguarding responsibilities
• Monitor outcomes and improve our services
• Meet legal obligations
• Respond to complaints or concerns
• Apply for or report to funding organisations in anonymised form where possible

Under UK GDPR, we process personal information using the following lawful bases:

Article 6 – Lawful Basis

• You have given consent
• Processing is necessary to provide support services
• Processing is necessary to protect someone's vital interests
• Processing is necessary for legitimate interests in operating support services
• Processing is necessary to comply with legal obligations

Article 9 – Special Category Data

Due to the nature of domestic abuse support, we may process sensitive information because:

• You have provided explicit consent
• Processing is necessary to protect someone at risk
• Processing is necessary for safeguarding vulnerable adults
• Processing is necessary for substantial public interest, including safeguarding and preventing harm

We respect confidentiality and aim to keep information private.

However, confidentiality may need to be broken where we believe there is a:

• Serious safeguarding concern
• Risk of significant harm to yourself or others
• Immediate danger
• Legal requirement to disclose information
• Concern involving vulnerable adults
• Criminal activity or serious risk to life

Where possible and safe to do so, we will discuss concerns with you before sharing information.

We do not routinely share your information.

Information will only be shared where there is a safeguarding concern, serious risk of harm, danger, or a legal obligation.

Where necessary, information may be shared with:

• Police
• Adult safeguarding teams
• Local authorities
• Health professionals
• Specialist domestic abuse services
• Emergency services
• Other appropriate agencies involved in protecting safety

We will always seek to minimise the information shared and only disclose what is necessary.

If you subscribe to newsletters, events, or updates, we may contact you by email, text, telephone, or WhatsApp.

You can withdraw marketing consent at any time by contacting us or using unsubscribe options.

We will never sell your information to third parties.

We take data protection seriously and use appropriate organisational and technical measures to protect information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

This includes secure systems, password protection, restricted access, and confidential handling of case information. Extra care is taken because of the safety implications connected to domestic abuse.

R3 retains records only for as long as necessary.

We currently retain service-user records for 7 years after support ends.

This retention period is recommended because it provides:

• A defensible safeguarding record
• Continuity in support history
• Protection in relation to legal or insurance matters
• Compliance with best practice for vulnerable adult services

After this period, records will be securely deleted or destroyed unless there is a lawful reason to retain them longer.

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information in some circumstances
• Restrict processing
• Object to processing
• Withdraw consent where consent applies
• Request transfer of information where appropriate

Some rights may be limited where safeguarding, legal obligations, or risk management apply.

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to:

We may update this Privacy Notice from time to time to reflect legal, operational, or safeguarding changes. The latest version will always be available on our website or upon request.